mSpy
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Refund Policy

Your purchase of My Spy software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

iPhone and iOS devices must be jailbroken in order to use some of the advanced features of My Spy. For details click here

General

In case you have technical issues with the software which can not be fixed by My Spy support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center.

Refund Conditions

My Spy Software

  • Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below
  • No refund will be issued after 10 days have elapsed since the purchase date
  • The claim for refund may apply only to the primary (first) My Spy subscription
  • If you own more than one subscription, no refund will be issued
  • Your money may be refunded only once. If you buy another My Spy subscription at a later time, it will not be subject to a refund request
  • No refund will be issued in cases where customer refuses to re-install My Spy software in the event of the performed upgrade of the operating system on the target device
  • No refund will be issued in case the target device has lost connection with mSpy subscription due to the absence of Internet access, factory reset or update to the latest operating system version

mSpy for Сomputers

No refund can be issued to My Spy customers in case their reasons for a refund are completely beyond My Spy control. They include, but are not limited to:

  • The target computer runs an unsupported operating system. Compatible operating systems may be checked at the following links: Windows compatibility, Mac OS compatibility
  • The customer does not follow the installation guidelines of our customer support team
  • The customer does not accept technical assistance
  • If the customer counted on using My Spy Desktop on more than one monitored computer after buying one subscription plan
  • Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)
  • No access to the target computer
  • The target computer does not have an Internet connection
  • mSpy software was detected by anti-virus software or a target user
  • The target device has lost connection with My Spy subscription due to the absence of Internet access, factory reset or update to the latest operating system version

mSpy for Phones

No refund can be issued to My Spy customers in case their reasons for a refund are completely beyond My Spy control. They include, but are not limited to:

  • The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.)
  • The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of My Spy application
  • Update of operating system
  • Monitored device was reset to original factory settings
  • The customer does not follow the installation guidelines of our customer support team
  • The customer does not accept technical assistance
  • The customer does not have access to the monitored phone or does not know the password to unlock it
  • The customer did not receive the data that had been saved on the target device before mSpy was installed on it
  • The monitored device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more or use our compatibility wizard.
  • The customer intended to use My Spy on more than one target device after buying one subscription plan
  • Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)
  • The customer is either unable or does not want to jailbreak iPhone to utilize advanced features
  • My Spy software was detected by anti-virus software or target user
  • Advanced features of My Spy (WhatsApp, Skype, Viber monitoring, etc.) are not available because customer is either unable or does not want to root the Android device

mSpy without Jailbreak Solution

No refund can be issued to My Spy customers in case their reasons for a refund are completely beyond My Spy control. They include, but are not limited to:

  • The customer does not have iCloud credentials for the monitored device
  • The customer does not have access to the monitored device in order to activate iCloud backup
  • The monitored device does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.)
  • Change of carrier leading to loss of Internet connectivity and consequently improper functioning of My Spy application
  • The customer does not follow the installation guidelines of our customer support team
  • The customer intended to use mSpy on more than one target device after buying one subscription plan
  • Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)

Premium Support Services

mSpy offers Premium Support Services for customers seeking a highly personalized level of technical assistance (help with Android rooting, phone support, etc.). This optional service is non-refundable and costs $9.99 (one-time payment). Customers that do not select mSpy Premium Support at the checkout will continue to have access to the standard mSpy support options, offered at no additional charge

Subscription Prolongation

Non-refundable

Upgrades / Downgrades

No refund will be issued for Upgrades or Downgrades to or from My Spy service plans.

Refund Procedure

You are required to send your refund request to My Spy Billing Department at [email protected]. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days.

Chargeback related

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your payment of fees for any service(s), you agree that we may suspend access to any and all accounts you have with us. Accounts reactivation is processed at our discretion and only after our receipt of the unpaid fee(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement as avangate*mspy software or FS* www.mspy.com .

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